I'm afraid Benjamin just won't be reclaiming his property any time soon

I think I have to resign myself to perpetual confusion over people not knowing their own email addresses [1] (and I could have picked easily a dozen other posts about this). This case, it's not some other Sean Conner not knowing their own email address, or a person attempting to mail some other Sean Conner not knowing the proper email address, but a non-Sean Conner not knowing their own email address. This time it's a Benjamin who is attempting to reclaim some property while signing up for rent assistance who also has an Electronic Arts gaming account.

I suppose it could be some elaborate troll [2] but that's quite a bit of work to set up. Maybe some sort of tactic to get me to click on some malware laden link? Whatever it is, it's just bizarre.