Online safety on capsule.town
Online Safety Portal
- *Important: this portal refers specifically to the version of Capsule Town running at capsule.town (and subdomains). We refer to this as "the service" or often simply just "Capsule Town".** Capsule Town is open-source software and can be run by anyone and be called anything. Other "instances" of "Capsule Town" should have their own online safety notice, risk assessment, and/or any other required documentation and processes in place that are suitable to that instance.
Complaints
If you would like to complain about online safety on Capsule Town, our policies, or how we may have treated a previous request or complaint from you, then please do so using our dedicated reports and complaints email address: reports@capsule.town.
The Gemini protocol does not readily support form submissions in the way that HTTP/HTML does. As such, currently all reports and complaints must be made via this email address.
About
The concept of online safety is hugely important to small communities like Capsule Town. By "online safety", we refer to the ability for people to use our services without the fear of being abused or harassed, and without people being exposed to harmful or abusive content.
Capsule Town uses the UK Government's Online Safety Act as a guide and framework for our processes.
Capsule Town is a platform that is partly based on the concept of user-generated content. As such, it is a "U2U" service (user-to-user) under the Online Safety Act. This also means that we have legal duties to ensure that we comply with the act and ensure that the risk of harms related to online safety are minimised.
Policy
Capsule Town's Online Safety Policy governs our approach to online safety, along with our responsibilities to illegal content risk assessments and other related factors.
Accountability
The named individual responsible for online safety duties (including the handling of reporting and complaints) for Capsule Town is Will Webberley.
Online Safety Risk
Using the guidance information available from Ofcom, we assess that:
- Capsule Town is a "smaller service" because it has fewer than 7 million monthly UK active users.
- Capsule Town is "low risk" as a result of our risk assessment against the 17 kinds of priority illegal content listed in the Online Safety Act.
We regularly review and make updates to our risk assessments, in accordance with our Online Safety Policy. For transparency, assessments, including the determination and implementation of mitigating measures, are publicly available and can be found below.